Keeping your consumers in the loop is just as important as implementing your promotion. At your disposal is a live support team. We will develop a quality assurance process that meets both your consumer and company needs.
Having GPG as your partner is as easy as flipping the switch. Once your promotion has been deployed, we will assign a dedicated support team that will know your promotions from the inside and out.
Relationships are all about connecting with a live, breathing person – Your consumers will have direct access to speak with a live customer service representative that will help them validate their rebate status.
With GPG on your side you’ll be able to scale your customer service team up or down depending on your promotions needs and length – from training, monitoring and set up we will handle all the administrative and operational tasks required to ensure your consumers know where their rebate is at every step of the way.
Whenever your consumers call in to check their rebate status it will be as if they’re talking with anyone in your company. Our internal Quality Assurance team guarantees excellent customer service in every call through constant evaluation and feedback to your assigned support team.